Refunds and Returns Policy
Effective Date: November 24, 2024
Welcome to Secware IT Solutions. Thank you for choosing our digital products. This Refunds and Returns Policy explains the process, conditions, and timeframes for requesting refunds or returns. By purchasing from www.secwareitsolutions.com, you agree to this policy.
1. Scope of Policy
This policy applies to digital products sold on our website, including Microsoft software licenses and antivirus software. Digital products are non-tangible goods delivered electronically, and as such, they are not subject to traditional return processes like physical goods.
2. Refund Eligibility
Refunds for digital products are offered only under the following conditions:
- Defective Product: The product key/license provided does not activate or function as described.
- Incorrect Product: You received the wrong product due to an error on our part.
- Non-Delivery: You did not receive the product within 24 hours after payment confirmation and have reported the issue to us.
Important: Refunds are not available if the product has been successfully activated or if the issue arises from user error, such as entering the product key incorrectly.
3. Conditions for Refunds
- All refund requests must be initiated within 14 days of purchase.
- Proof of purchase (e.g., order confirmation or invoice) is required.
- You must provide documentation or evidence (e.g., error screenshots) to support your claim for defective or non-functioning products.
4. Process for Requesting a Refund
To initiate a refund request:
- Contact Us
- Send an email to admin@secwareitsolutions.com with the subject line “Refund Request – [Order Number].”
- Provide the following details in your email:
- Your name and contact information.
- The order number or receipt.
- A description of the issue.
- Supporting documentation, if applicable.
- Assessment
- Once we receive your request, we will assess the claim within 3 business days.
- You may be contacted for further information or clarification.
- Approval or Rejection
- If approved, the refund will be processed, and you will receive the amount paid through the original payment method within 7 business days of approval.
- If rejected, you will be provided with a detailed explanation.
5. Non-Refundable Scenarios
- Successfully activated product keys/licenses.
- Change of mind after purchase.
- Issues arising due to incompatibility with your device/system, unless the product was explicitly advertised as compatible.
- Purchases made from unauthorized resellers or third-party websites.
6. Fees or Costs
No additional fees are charged for processing refunds. However, any applicable transaction fees (e.g., bank or payment gateway charges) will not be refunded.
7. Customer Support
If you have any questions or need assistance, our customer support team is available to help. Contact us at:
- Email: admin@secwareitsolutions.com
- Address: 159 Retirees 1 Mulawin, Tanza, Cavite, Philippines
8. Amendments to Policy
We reserve the right to modify this Refunds and Returns Policy at any time. Changes will be effective upon posting on our website. Please review the policy periodically to stay informed of updates.
9. Consumer Rights
This policy is designed to comply with applicable consumer protection laws. Nothing in this policy affects your statutory rights.
Thank you for choosing Secware IT Solutions.
If you have concerns or need further clarification, please contact us at admin@secwareitsolutions.com.